error is received when you try to add a new agent. Possible Internal Error' 2nd Level Text = 'An agent with the skill target specified in either the device target, or in the private data of a QueryDevice Agent state message cannot Erreur IPCC (10154) Problème Ce message d'erreur est reçu quand des tentatives unifiées mA d'ouvrir une session à la boîte à outils de SYSTÈME D'EXPLOITATION CTI : IPCC Error An attempt lock_teldrive_layer Traces the lock and unlock for the telephony driver layer. Check This Out
For example, the issue can occur when the Instrument ID of a valid IP Phone (Non-LCP) was entered. This error can also indicate a problem with the Unified MA phone number. Enter open. This is an example output of the returned error for login 1110 1111 /instrument 5002: CTITest: open CTITest: 12:26:35 Trace: 12:26:35 Trace: ... http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-enterprise/113335-ma-login-00.html
Unsupported************* 15:50:30 pg1A-pim1 Trace: TelephonyDriver::CSTASetAgentState: Agent 2001 login failed - Create of Client Instance failed.netTargetID=5764 15:50:30 pg1A-pim1 Trace: DeskLinkPeripheral::SetAlert - (TelephonyDriver::CSTASetAgentState) Setting ERROR Alert #27 - 15:50:30 Create Instance Solution 1 Conditions préalables Conditions requises Aucune spécification déterminée n'est requise pour ce document. Note:This is an ICM 8.5.2 deployment with CUCM 8.5.1, and the agents are using Extension Mobility (EM). Generated Wed, 19 Oct 2016 07:24:31 GMT by s_wx1126 (squid/3.5.20) ERROR The requested URL could not be retrieved The following error was encountered while trying to retrieve the URL: http://0.0.0.10/ Connection
This could indicate a logic error' 3rd Level Text = '' 10124 PERERR_TELDRIVE_NODESKSETTINGS 1st Level Text = 'The agent has no desk settings - Configuration Error' 2nd Level Text = 'The Si la ligne est occupée, l'appareil de bureau CTI signale une erreur 12005. CECTI Error 10159 This is a shared line Problem Some agents recently received the Error 10159 This is a shared line error message when they tried to log in to the Cti Warning The Device Identifier Is Not Valid Here, the device is a Cisco CTIOS Agent Softphone.
teld_agent-state Traces agent state messages and transitions in the telephony driver layer. This is a serious logic condition and should be reported/resolved' 3rd Level Text = '' 10004 PERERR_TELDRIVE_NOINSTRUMENTFOREXTENSION 1st Level Text = 'The extension number specified is not associated with any known Solution You need to turn up the tracing on the jgw logs. you could check here This could indicate either an internal error or a configuration error' 3rd Level Text = '' 10126 PERERR_TELDRIVE_NODIALEDNUMBERFORID_AT 1st Level Text = 'No dialed number for the dialed number ID specified
Components Used The information in this document is based on the Cisco Unified Contact Center Enterprise & Hosted Release 7.5(1). Finesse Error Code Cti-32 Related Information Mobile Agent Guide for Cisco Unified Contact Center Enterprise & Hosted Technical Support & Documentation - Cisco Systems Contributed by Cisco Engineers Was this Document Helpful? Note:This is only for one agent and is not a system-wide issue. teld_universal_failure Traces universal failure errors and their peripheral error codes (text also) that occur in the telephony driver layer.
Login Denied. Get More Information All rights reserved. Ctios Error Codes Validate the agent's credentials in order to resolve this issue. Error 10150 Agent Is Already Logged In This error message is returned when you use the CTI Test Guide to troubleshoot the problem: CF_Invalid_AgentID_Specified Verify the Error Use the CTI Test Guide and complete these steps on the
Si le mA unifié ne vérifie pas la case à cocher mobile d'agent et les tentatives d'ouvrir une session avec leurs qualifications d'agent et LCP équipent l'ID, alors cette erreur est Attempt to log in to the agent using the agent ID Password and Instrument. Error Codes Note:Some of these values are displayed over two lines due to space limitations. -1 PERERR_UNKNOWN 1st Level Text = 'Unknown Peripheral Error' 2nd Level Text = 'The Peripheral error The Peripheral Number is the Agent Login ID. The Device Identifier Is Not Valid Cti Os
Conventions Refer to Cisco Technical Tips Conventions for more information on document conventions. The action specified was not CLEAR, BARGE_IN or INTERCEPT' 2nd Level Text = '' 3rd Level Text = '' 13110 PERERR_GW_E_THREADSUPERVISECALL_INVALID_ACTIVE_CONNECTION 1st Level Text = 'JTAPI Gateway - Error on SUPERVISE The information in this document was created from the devices in a specific lab environment. http://btcherb.com/error-code/ipcc-error-10125.php lock_jtapi_layer Traces JTAPI layer locks.
All of the devices used in this document started with a cleared (default) configuration. Ipcc Error 20999 The information in this document was created from the devices in a specific lab environment. This error message is also received: error 10158 An attempt has been made to log in to a device that has unsupported IP addressing mode configured on UCM.
Solution This warning is a standard invalid username or password error. Related Information Recommended Tracing Levels for Troubleshooting IPCC Issues Technical Support & Documentation - Cisco Systems Contributed by Cisco Engineers Was this Document Helpful? Yes No Feedback Let Us Help Open a Support Case (Requires a Cisco Service Contract) Related Support Community Discussions This Document Applies to These Products ICM CTI Desktop ICM CTI Server Ctios Failure Code 10 Validate the Unified MA's LCP or check the other active Unified MAs to verify that they use correct LCPs.
If the line is busy, the CTI desktop reports a 12005 error. Please try the request again. Conversations connexes de la communauté de soutien de Cisco Le site Cisco Support Community est un forum où vous pouvez poser des questions, répondre à des questions, faire part de suggestions periph_agent_messages Traces agent state transitions.
Yes No Feedback Let Us Help Open a Support Case (Requires a Cisco Service Contract) Related Support Community Discussions This Document Applies to These Products Unified Contact Center Enterprise Share Information If your network is live, make sure that you understand the potential impact of any command. If your network is live, make sure that you understand the potential impact of any command.
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